Contract award · W52P1J22F0472
TO REPLACE THE EXISTING HARDWARE-BASED, ON-PREMISE CALL CENTER WITH A CLOUD-BASED SAAS CONTACT CENTER SOLUTION THAT SUPPORTS CHRA CUSTOMERS AND STAFF LOCATED BOTH WITHIN CONUS AND OCONUS.
Awarded to TTEC GOVERNMENT SOLUTIONS, LLC · CAGE 36PV4
Latest reported total obligated
Not reported
Net observed obligations
$1.9M
Observed contract actions
3
Observed period
FY2022–FY2023
Reported totals are cumulative values from the latest available award record. Observed obligations and actions reflect Mimir's FY2019 onward transaction window and may omit earlier activity.
Award parties and scope
ContractorTTEC GOVERNMENT SOLUTIONS, LLC
CAGE36PV4
CustomerDepartment of the Army
Performance locationGREENWOOD VILLAGE, COLORADO, UNITED STATES
Procurement details
First observed actionSep 29, 2022
Latest observed actionSep 15, 2023
PSCDG11
NAICS541519 · Other Computer Related Services
CompetitionFULL AND OPEN COMPETITION
PricingFIRM FIXED PRICE
Annual observed obligations
FY2022
$830.8K
FY2023
$1M
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